Job Description
Launch your career with Global Solutions Inc., a leading customer experience provider in Jacksonville! We're seeking motivated individuals with no prior experience to join our dynamic team as Entry-Level Customer Service Associates. Enjoy comprehensive training, career growth opportunities, and a supportive work environment. If you're passionate about helping others and ready to start your professional journey, apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve routine customer issues and escalate complex cases appropriately
- Document interactions accurately in CRM systems
- Collaborate with team members to maintain service standards
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for response time and resolution
- Contribute to team feedback for service improvement
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we provide full training
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency with willingness to learn new tools
- Positive attitude and team-oriented mindset
- Ability to work flexible shifts including weekends
- Valid authorization to work in the United States