Job Description
Launch your career in tech with no experience required! Urban Tech Solutions is seeking motivated Entry-Level Customer Service Associates to join our dynamic Oakland team. We provide comprehensive training and growth opportunities for passionate individuals ready to excel in the fast-paced tech industry. Enjoy competitive pay, full benefits, and a collaborative work environment that values innovation and employee development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions in CRM systems while maintaining accurate records
- Collaborate with technical teams to resolve complex customer issues
- Contribute to process improvement initiatives to enhance customer experience
- Participate in ongoing training to master product knowledge and service protocols
Qualifications
- High school diploma or equivalent (no college experience required)
- Exceptional communication skills and active listening abilities
- Strong problem-solving aptitude and attention to detail
- Proficiency with basic computer applications (email, browsers, MS Office)
- Positive attitude and willingness to learn new technologies
- Ability to work in a team-oriented environment