Job Description
Join Atlanta's fastest-growing customer experience team! We're seeking enthusiastic individuals with no prior experience to launch their careers in our award-winning training program. As an Entry-Level Customer Service Associate, you'll receive comprehensive paid training, mentorship from industry leaders, and a clear path to advancement. Enjoy competitive benefits, flexible scheduling options, and a vibrant downtown Atlanta workspace where your growth is our priority.
Responsibilities
- Delocate exceptional customer support via phone, email, and chat channels
- Resolve inquiries with empathy and efficiency while maintaining brand standards
- Document interactions accurately in CRM systems and escalate complex issues appropriately
- Collaborate with cross-functional teams to improve service processes
- Participate in weekly training sessions to develop product knowledge and soft skills
- Contribute to team goals and performance metrics
Qualifications
- No prior experience required – we train motivated beginners!
- High school diploma or equivalent required
- Strong communication skills with clear articulation
- Proficient in basic computer applications and typing
- Ability to thrive in fast-paced environments with shifting priorities
- Customer-focused mindset with natural problem-solving instincts
- Reliable transportation to downtown Atlanta office