Job Description
Join Nexus Solutions Inc., a growing tech support leader, as an Entry-Level Customer Service Associate! We're seeking motivated individuals in Philadelphia to deliver exceptional customer experiences while building foundational professional skills. This flexible part-time role offers paid training and growth opportunities within our collaborative team environment. Perfect for students or career changers looking to start their professional journey in the thriving Pennsylvania tech sector.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions and resolve issues using our CRM system
- Collaborate with technical teams to troubleshoot product-related concerns
- Process orders, returns, and account modifications accurately
- Contribute to continuous improvement initiatives through feedback
- Maintain detailed knowledge of company products and services
Qualifications
- High school diploma or equivalent (students welcome)
- Strong communication and problem-solving abilities
- Basic computer proficiency with willingness to learn new software
- Ability to work flexible shifts including evenings/weekends
- Customer service mindset with patience and adaptability
- Valid authorization to work in the United States