Job Description
Join our dynamic team at Kansas City Solutions Inc. as an Entry Level Customer Service Associate! This part-time role is perfect for students, career changers, or anyone seeking flexible hours in the heart of Kansas City. We offer competitive pay, comprehensive training, and a supportive environment to launch your professional journey.
As a key member of our customer experience team, you'll be the first point of contact for our valued clients. Our modern downtown office provides a collaborative workspace with state-of-the-art technology. Enjoy flexible scheduling including evenings and weekends, with opportunities for growth into full-time positions.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process transactions and maintain accurate customer records in CRM systems
- Resolve billing and service issues through systematic troubleshooting
- Collaborate with support teams to escalate complex customer needs
- Contribute to continuous improvement of customer service protocols
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training programs to enhance product knowledge
Qualifications
- High school diploma or equivalent (current students welcome)
- Strong verbal and written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown Kansas City location
- Flexibility to work evenings and weekends (20-25 hours/week)
- No prior experience required – full training provided