Job Description
Ready to launch your career in Los Angeles? Urban Nexus Solutions is seeking motivated Entry-Level Customer Service Associates to join our dynamic team. No prior experience required – we provide comprehensive training to set you up for success. Enjoy a supportive environment where your growth is our priority. Join us in delivering exceptional service and building lasting relationships with clients across Southern California.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve service issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Attend ongoing training sessions to enhance product knowledge
- Meet daily performance metrics for response times and resolution rates
- Contribute to a positive team culture through collaboration
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office Suite)
- Customer-focused mindset with empathy
- Reliable transportation to our downtown LA office
- Must pass background check and drug screening