Job Description
Join our dynamic team at Baltimore Community Services as an Entry-Level Customer Service Associate! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse clientele. Enjoy comprehensive training, career growth opportunities, and a collaborative work environment in the heart of downtown Baltimore. Perfect for recent graduates or career changers looking to start their professional journey.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Resolve customer issues efficiently using our CRM system and internal resources
- Process transactions and maintain accurate customer records
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and service skills
- Support departmental initiatives and process improvements
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and problem-solving mindset
- Ability to work in a fast-paced team environment
- Reliability and punctuality essential
- No prior experience required - we provide full training!