Job Description
Join Cleveland Community Solutions as an Entry-Level Customer Service Associate and launch your career in a dynamic, mission-driven environment. We're seeking passionate individuals to provide exceptional support to our diverse community members. This flexible part-time role offers on-the-job training, a collaborative team atmosphere, and opportunities for growth within our organization. Perfect for students or career changers looking to gain valuable experience in customer relations and administrative support.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process registrations, applications, and documentation using our CRM system
- Assist with scheduling appointments and managing community event logistics
- Collaborate with team members to resolve service issues and improve processes
- Maintain accurate records in compliance with organizational standards
- Support outreach initiatives to engage community stakeholders
- Contribute to a positive, inclusive work environment
Qualifications
- High school diploma or equivalent (current students welcome to apply)
- Strong communication and interpersonal skills
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Ability to multitask and prioritize in a fast-paced setting
- Detail-oriented with excellent organizational abilities
- Positive attitude and willingness to learn new systems
- Reliable transportation to downtown Cleveland location
- Availability to work weekends and evenings as needed