Job Description
Launch your career with Global Solutions Ltd, a leading customer experience provider in London. We're seeking motivated individuals for our entry-level customer service roles with immediate hire opportunities. No prior experience required – we provide comprehensive training!
Join our dynamic team in central London and develop valuable skills in communication, problem-solving, and client relations. Enjoy competitive pay, flexible scheduling options, and clear career progression paths. Start earning £22,000 - £25,000 annually with benefits including:
- Free professional certifications
- Health and wellness allowance
- Performance-based bonuses
- Company pension scheme
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics (call volume, resolution time)
- Participate in ongoing training and development sessions
- Adhere to company compliance and privacy policies
Qualifications
- No prior experience required – we train all new hires
- Excellent verbal and written communication skills
- Proficient with basic computer applications
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Valid UK work authorization
- Flexible availability including weekends (if required)