Job Description
Join our dynamic team immediately! We're urgently hiring Entry-Level Customer Service Agents in London. No prior experience required – we provide comprehensive training to kickstart your career. Perfect for motivated individuals seeking growth opportunities in a fast-paced retail environment.
What we offer:
- Competitive starting salary with performance bonuses
- Full-time position (40 hours/week)
- Free professional development programs
- Employee discounts across our retail partners
- Modern, inclusive workplace culture
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Process orders and resolve basic account issues
- Collaborate with team members to ensure customer satisfaction
- Document interactions accurately in our CRM system
- Adhere to company service standards and protocols
- Participate in weekly training sessions
- Support seasonal promotions and campaigns
Qualifications
- No experience necessary – fresh graduates welcome!
- Strong communication skills in English
- Basic computer literacy (email, MS Office)
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts (including weekends)
- UK work authorization required
- Passion for customer service excellence
- High school diploma or equivalent