Job Description
Are you ready to launch a successful career in a fast-paced, supportive environment? Apex Global Solutions is currently seeking a motivated Entry Level Customer Experience Specialist to join our Tampa, FL team. We are dedicated to fostering talent and provide comprehensive training for all new hires, regardless of prior experience.
In this pivotal role, you will serve as the primary point of contact for our valued clients. We are looking for individuals who possess a natural ability to connect with people and a drive to exceed performance goals. Join us as we continue to expand our operations and redefine customer service standards in the region.
Responsibilities
- Manage high volumes of incoming customer inquiries via phone and email with a focus on efficiency and accuracy.
- Conduct product demonstrations and explain service features to potential clients to drive sales.
- Resolve customer complaints and issues professionally, escalating complex matters to management when necessary.
- Collaborate with cross-functional teams to ensure a seamless customer journey.
- Update and maintain accurate customer records in our CRM database.
- Participate in daily training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or equivalent required; Associate's degree preferred.
- Strong verbal communication skills and a professional, welcoming demeanor.
- Basic computer literacy and ability to navigate multiple software applications simultaneously.
- Ability to work flexible hours, including evenings and weekends as required.
- A positive attitude and a willingness to learn and grow within the company.