Job Description
Ready to launch your career in customer service? CustomerFirst Solutions is seeking enthusiastic Entry-Level Call Center Agents in Raleigh, NC. No prior experience required – we provide comprehensive training to help you succeed! Join our dynamic team and become the voice of our valued clients while enjoying competitive pay, flexible scheduling, and growth opportunities.
As a cornerstone of our support team, you'll handle inbound/outbound calls, resolve inquiries, and deliver exceptional service experiences. We're looking for motivated individuals with strong communication skills and a passion for helping others. If you're ready to build a stable career with advancement potential, apply today!
Responsibilities
- Handle 50-80 daily inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team leads to escalate complex issues
- Participate in ongoing training to enhance product knowledge
- Support cross-functional projects during peak seasons
Qualifications
- No prior call center or customer service experience required
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work in a fast-paced, team-oriented environment
- Reliable internet connection for hybrid work options
- Positive attitude and problem-solving mindset
- Willingness to work flexible shifts including evenings/weekends