Job Description
Launch your customer service career with TechConnect Solutions! We're seeking motivated individuals to join our award-winning call center team in San Jose. No prior experience required – we provide comprehensive paid training and career growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive team environment in the heart of Silicon Valley.
What We Offer:
• 4 weeks of paid hands-on training
• Medical, dental, and vision benefits
• Performance-based bonuses
• Career advancement pathways
• Modern downtown workspace with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed key performance metrics (call handling time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – open to recent graduates and career changers
- Strong communication skills and clear speaking voice
- Ability to type 30+ WPM with basic computer proficiency
- Customer-focused mindset and problem-solving aptitude
- Reliable transportation to our San Jose headquarters
- Must pass background check and drug screening