Job Description
Join our award-winning customer service team in Sacramento! We're seeking passionate Call Center Agents to deliver exceptional experiences while advancing your career. Enjoy competitive pay, comprehensive benefits, and a supportive work environment in California's capital city.
Why Choose Us?
- Industry-leading training program
- Clear career advancement paths
- Modern downtown Sacramento office
- Health, dental, and vision benefits
- 401(k) with company matching
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products/services using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team leads to improve service quality
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent communication and active listening skills
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset