Job Description
Join our award-winning customer service team in Reno, NV! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment. No nights or weekends required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce preferred)
- Excellent communication and problem-solving abilities
- Ability to work in fast-paced environment
- Positive attitude and team player mentality