Job Description
Join Detroit's premier customer service team as a Direct Hire Call Center Agent! We're seeking passionate professionals to deliver exceptional experiences for Fortune 500 clients in a modern downtown Detroit workspace. Enjoy comprehensive benefits, career advancement opportunities, and a supportive team environment. No cold calls – we handle inbound inquiries from established customers. Apply today to become part of Detroit's thriving service industry!
Responsibilities
- Handle high-volume inbound customer inquiries via phone and digital channels
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while meeting SLA targets
- Collaborate with support teams to resolve complex customer escalations
- Participate in ongoing training to enhance product knowledge and soft skills
- Maintain 95% customer satisfaction rating through quality service delivery
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM platforms (Salesforce/Zendesk experience a plus)
- Type 40+ WPM with strong computer navigation abilities
- Ability to multitask in fast-paced environment with minimal supervision
- Positive attitude and problem-solving mindset