Job Description
Join our award-winning customer experience team in sunny Scottsdale, AZ! Desert Solutions Inc. is seeking passionate Direct Hire Call Center Agents to deliver exceptional service to our Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a modern, collaborative work environment. No weekends or holidays required!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and Zendesk
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve processes
- Participate in ongoing product training sessions
Qualifications
- 1+ years call center or customer service experience
- Proficient in Windows OS and CRM software
- Exceptional communication and problem-solving skills
- High school diploma or equivalent required
- Ability to type 40+ WPM with 98% accuracy
- Flexible availability for rotating shifts (7am-7pm)