Job Description
Launch Your Career in Customer Service with a Direct Hire Opportunity!
We are seeking a motivated and eager Customer Support Trainee to join our professional team in Stockton, CA. This is a direct hire role, meaning we are looking for long-term talent to grow with us. As a Trainee, you will be immersed in a comprehensive training program designed to equip you with the skills necessary to excel in a high-volume support environment.
In this position, you will learn how to handle customer inquiries via phone and email, manage ticketing systems, and resolve issues with professionalism and empathy. We pride ourselves on our company culture and offer a supportive atmosphere where new hires can thrive.
Responsibilities
- Learn and utilize internal CRM software to track and resolve customer tickets effectively.
- Assist in answering incoming customer inquiries regarding products, services, and account status.
- Document all customer interactions accurately and update knowledge bases as needed.
- Communicate complex solutions clearly and concisely to customers of varying technical backgrounds.
- Collaborate with senior team members to identify patterns in customer feedback and suggest improvements.
- Maintain a high standard of professionalism during every customer interaction.
- Meet and exceed daily KPIs regarding response times and customer satisfaction scores.
Qualifications
- High school diploma or GED required; associate’s degree in business or communications is a plus.
- Strong interpersonal communication skills with a focus on empathy and patience.
- Basic computer literacy and ability to navigate multiple windows simultaneously.
- Willingness to undergo a structured training period and shadow senior agents.
- Ability to work in a fast-paced, deadline-driven environment.
- Reliable internet connection and home office setup (if applicable for remote training).