Job Description
Ready to launch your career in tech? ApexTech Solutions is looking for ambitious individuals to join our Customer Support team in St. Petersburg, FL.
We are seeking a dedicated Customer Support Trainee who is eager to learn and grow. If you want a role where you can start tomorrow and build a long-term career in a thriving industry, this is your opportunity. We provide comprehensive paid training, mentorship, and a clear path for advancement.
In this role, you will act as the first line of defense for our clients, ensuring their technical challenges are met with patience, expertise, and a solution-oriented mindset. No prior experience is required; we are looking for raw potential and a strong work ethic.
Responsibilities
- Master the Platform: Complete structured training to understand our products, services, and internal systems (CRM & Ticketing Tools).
- Resolve Inquiries: Assist customers via phone, email, and live chat by troubleshooting common technical issues and answering product questions.
- Empathetic Communication: Listen actively to customer concerns and communicate solutions clearly, maintaining a professional and friendly tone.
- Track & Document: Log every interaction in our support database, ensuring accurate records for future reference and team knowledge sharing.
- Escalation & Feedback: Identify complex issues that require engineering review and provide constructive feedback to the product team.
- Team Collaboration: Participate in daily stand-ups and training sessions to stay aligned with team goals.
Qualifications
- Availability: Must be available to start work tomorrow. This is an immediate start opportunity.
- Education: High School Diploma or equivalent required.
- Communication: Excellent verbal and written English skills with the ability to de-escalate situations calmly.
- Computer Proficiency: Basic comfort with navigating web browsers and using Microsoft Office Suite.
- Self-Motivation: A proactive attitude towards learning new software and processes quickly.
- Reliability: Must have reliable internet and a quiet workspace if working remotely (hybrid model available).