Job Description
Join our award-winning customer support team and launch your career tomorrow! TechSolve Solutions is seeking passionate individuals for our immersive Customer Support Trainee program in Columbus, OH. No prior experience required – we provide comprehensive training to transform you into a customer service expert. Enjoy a collaborative environment, competitive benefits, and the opportunity to grow within our Fortune 500 partner ecosystem. Start your journey with us today and make a real difference for customers across America.
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and efficiency
- Master our proprietary CRM and ticketing systems through structured training
- Document interactions and identify trends to improve service quality
- Collaborate with senior agents to resolve complex escalations
- Adhere to SLA targets and quality assurance standards
- Contribute to knowledge base improvements and training materials
- Participate in weekly development sessions and role-playing exercises
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to thrive in fast-paced, team-oriented environments
- Basic computer literacy and willingness to learn new software
- Customer-focused mindset with patience and resilience
- Availability for flexible scheduling including weekends
- Positive attitude and eagerness to develop professionally