Job Description
Join our award-winning customer support team at NexusTech Solutions as a Remote-Friendly Customer Support Trainee in Oakland! We're seeking passionate individuals to launch their career in tech through our comprehensive 12-week training program. Enjoy flexible remote work while mastering industry-leading tools, troubleshooting techniques, and customer engagement strategies. Our trainees receive dedicated mentorship, performance bonuses, and accelerated career paths into senior support roles. Perfect for recent graduates or career changers seeking growth in a dynamic, inclusive environment.
Responsibilities
- Master company products/services through structured virtual training modules
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction
- Document interactions using Salesforce and Zendesk systems
- Collaborate with engineering teams to escalate complex technical issues
- Contribute to knowledge base articles and training materials
- Participate in weekly skill-building workshops and role-playing sessions
- Track performance metrics and improvement goals with your mentor
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficient in Microsoft Office and basic troubleshooting
- Self-motivated with ability to work independently in remote settings
- Strong problem-solving and conflict resolution abilities
- Available for full-time training (40 hrs/week) during onboarding
- Authorized to work in the United States