Job Description
Join Our Elite Support Team
Are you a natural problem solver with a passion for helping others? ApexTech Solutions is looking for a dedicated Customer Support Trainee to join our thriving team in Portland, OR. We are a remote-friendly company that values empathy, technical curiosity, and growth. As a trainee, you will receive comprehensive mentorship and hands-on training to launch your career in the tech industry.
Why Apply?
- Remote-Friendly Policy: Work from home or our Portland office.
- Mentorship Program: Learn directly from senior support engineers.
- Career Growth: Clear path to Senior Support Specialist roles.
- Modern Tools: Work with the latest CRM and helpdesk software.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on resolution and satisfaction.
- Assist in diagnosing and troubleshooting basic technical issues for our software products.
- Document all customer interactions and resolutions accurately in our CRM system.
- Collaborate with the QA and Product teams to provide feedback on common user pain points.
- Stay updated on product knowledge base and internal training materials.
- Escalate complex cases to senior management while keeping the customer informed.
- Participate in weekly training sessions and role-playing exercises.
Qualifications
- High school diploma or equivalent required; Associate or Bachelor's degree preferred.
- Excellent verbal and written communication skills with a professional tone.
- Strong problem-solving mindset and attention to detail.
- Basic computer literacy and familiarity with web browsers.
- Ability to work independently in a remote environment.
- A valid driver's license is required for occasional in-office training.