Job Description
Join our award-winning customer support team and kickstart your career with our comprehensive paid training program! Alaska Tech Solutions is seeking motivated individuals in Anchorage to become Customer Support Trainees. No prior experience needed – we provide all the tools and training you need to succeed in this dynamic role. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while building valuable skills in communication, problem-solving, and technology.
What We Offer:
- 4-week intensive paid training program
- Competitive starting salary with growth opportunities
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development resources
Responsibilities
- Master company products and services through structured training modules
- Provide exceptional customer support via phone, email, and chat
- Document customer interactions and resolve technical issues
- Collaborate with senior team members to enhance support strategies
- Meet performance metrics and quality standards during training
- Participate in continuous improvement initiatives
- Adhere to company policies and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency and willingness to learn new technologies
- Positive attitude and customer-first mindset
- Ability to work independently and in team settings
- Reliable transportation to our Anchorage facility
- Must pass background check and drug screening