Job Description
Launch your customer service career with Tulsa Tech Solutions! We're seeking motivated Customer Support Trainees in Tulsa, OK—no prior experience necessary. Our comprehensive 8-week paid training program equips you with essential skills to become a trusted advisor for our clients. Join a supportive team where your growth is our priority and enjoy competitive benefits, flexible scheduling, and clear advancement pathways. If you're passionate about helping others and ready to build a professional foundation, apply today!
Responsibilities
- Master company products/services through structured training modules
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with senior agents to escalate complex issues
- Meet performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office and basic tech troubleshooting
- Positive attitude and willingness to learn
- Ability to work flexible hours including evenings/weekends