Job Description
Are you looking to kickstart your career in customer support? Apex Support Services is seeking motivated Customer Support Trainees to join our growing team in Newark, NJ.
We believe in investing in our people. That is why we provide all necessary equipment (laptops, headsets, software) to ensure you have the tools you need to succeed from day one.
As a Customer Support Trainee, you will undergo comprehensive training to master our products and service protocols. This is an excellent opportunity for recent graduates or career changers looking for a structured path in tech support.
Why Join Us?
- Equipment Provided: High-performance laptop, noise-canceling headset, and ergonomic desk setup.
- Paid Training: No prior experience required; we teach you everything.
- Career Growth: Clear pathways to Senior Support, Team Lead, and Management roles.
Apply today to become part of a dynamic team dedicated to excellence.
Responsibilities
- Resolve Customer Inquiries: Assist customers via phone, email, and chat by diagnosing and troubleshooting technical issues.
- Learn Internal Systems: Master company CRM software and internal knowledge bases to provide accurate information.
- Document Interactions: Log all customer support tickets and interactions accurately and efficiently.
- Follow Standard Operating Procedures: Adhere to company scripts and protocols to maintain brand consistency.
- Escalation Management: Identify complex issues that require specialist attention and route them appropriately.
- Feedback Collection: Gather customer feedback to help improve service quality.
Qualifications
- Education: High school diploma or GED required; Associate's degree preferred.
- Communication: Excellent verbal and written communication skills with a focus on empathy.
- Technical Basics: Basic computer literacy and a strong desire to learn new technology.
- Work Ethic: Ability to work in a fast-paced, target-driven environment.
- Availability: Must be available to work full-time hours, including weekends and holidays as needed.
- Reliability: Strong attendance record and professional demeanor.