Job Description
Join our award-winning customer support team in Lincoln, NE! We're seeking motivated individuals to launch high-paying careers in client success. As a Customer Support Trainee, you'll receive industry-leading training while solving complex technical challenges for Fortune 500 clients. Enjoy comprehensive benefits including health insurance, 401K matching, and quarterly performance bonuses. Our career growth track leads to senior specialist roles within 18 months.
Responsibilities
- Resolve Tier 2 technical issues via phone, chat, and email
- Master proprietary CRM and ticketing systems
- Document solutions in knowledge base with 95% accuracy
- Collaborate with engineering teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly skills development workshops
- Contribute to process improvement initiatives
Qualifications
- Associate's degree or equivalent experience
- Proficient in Microsoft Office suite
- Exceptional written and verbal communication skills
- Basic understanding of networking fundamentals
- Ability to multitask in fast-paced environment
- Previous customer service experience preferred
- CompTIA A+ certification a plus
- Nebraska residency required