Job Description
Are you looking to launch a rewarding career in customer service? Apex Digital Solutions is currently hiring Customer Support Trainees in Pittsburgh, PA. We are looking for enthusiastic, motivated individuals who are eager to learn and grow within a dynamic tech environment. No prior experience is necessary; we provide comprehensive training to set you up for success.
Join a team that values your potential and offers a clear path for career advancement. As a trainee, you will work alongside experienced mentors to master the art of client relations and technical troubleshooting. If you have great communication skills and a positive attitude, we want to hear from you!
Responsibilities
- Assist Customers: Handle incoming inquiries via phone, email, and live chat with a focus on empathy and efficiency.
- Product Training: Complete structured training programs to learn our products and services inside and out.
- Issue Resolution: Diagnose and resolve common customer issues while escalating complex problems to senior support staff.
- Documentation: Accurately document customer interactions and feedback in the CRM system.
- Team Collaboration: Participate in daily stand-ups and team meetings to share knowledge and improve processes.
- Upselling: Identify opportunities to suggest relevant upgrades or add-ons to enhance customer satisfaction.
Qualifications
- Education: High school diploma or GED equivalent is required.
- Experience: No prior experience required. However, experience in retail, food service, or call centers is a plus.
- Skills: Basic computer proficiency and typing speed of 35+ WPM.
- Communication: Excellent verbal and written communication skills; ability to explain complex concepts simply.
- Attitude: Strong problem-solving mindset and a customer-first attitude.
- Reliability: Ability to work full-time hours, including weekends or evenings, as required by the support schedule.