Job Description
Join our award-winning support team at NashTech Solutions! We're seeking passionate Customer Support Trainees to deliver exceptional service to our growing client base. This immediate hire opportunity offers comprehensive training, career advancement pathways, and a collaborative environment in Nashville's thriving tech corridor. Perfect for recent graduates or career changers looking to enter the dynamic customer support field.
Responsibilities
- Provide responsive customer support via phone, email, and chat
- Resolve technical inquiries and troubleshoot software issues
- Document cases accurately in our CRM system
- Collaborate with senior agents to resolve complex escalations
- Contribute to process improvement initiatives
- Meet key performance metrics (response time, resolution rate)
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Proficiency with Microsoft Office and CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities
- Ability to work flexible hours including weekends
- Basic technical troubleshooting aptitude
- Positive attitude and team player mentality