Job Description
Launch your career with Innovate Solutions Group's elite Customer Support Trainee program in Tulsa, OK. We're seeking motivated individuals ready to transform their communication skills into a high-paying tech career. Our comprehensive 12-week training program combines classroom instruction, hands-on experience, and mentorship from industry experts. Join a team that invests in your growth with competitive compensation, performance bonuses, and clear advancement paths to senior support specialist roles.
What makes us different? We believe exceptional support drives innovation. As a trainee, you'll master cutting-edge CRM systems, troubleshoot complex technical issues, and develop client relationships that set new industry standards. Our Tulsa hub offers state-of-the-art facilities with hybrid work options, flexible scheduling, and wellness benefits designed for modern professionals.
Responsibilities
- Master company products and services through intensive technical training modules
- Provide Tier 1 support via phone, email, and chat with 95%+ customer satisfaction metrics
- Document cases accurately in Salesforce while maintaining SLA compliance
- Collaborate with engineering teams to escalate and resolve complex technical issues
- Develop personalized customer success plans for high-value clients
- Mentor junior trainees during hands-on practice sessions
- Analyze support data to identify process improvement opportunities
- Participate in quarterly innovation workshops to enhance support methodologies
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency in Microsoft Office Suite and CRM platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot basic technical issues (network connectivity, software glitches)
- Strong problem-solving abilities with analytical thinking
- Availability for on-site training in Tulsa (Monday-Friday 9am-5pm)
- Valid Oklahoma driver's license for occasional client site visits