Job Description
Join Pittsburgh's premier tech firm as a Customer Support Trainee and kickstart your career in a high-paying, growth-oriented environment. We offer comprehensive training, competitive benefits, and a clear path to advancement. This role is perfect for motivated individuals with exceptional communication skills and a passion for problem-solving.
Why Choose Us?
- Industry-leading compensation package
- 401(k) with company match
- Health, dental, and vision insurance
- Paid professional development
- Hybrid work schedule
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Master company products/services through immersive training
- Resolve technical issues and troubleshoot complex problems
- Document cases accurately in CRM systems
- Collaborate with engineering teams to escalate unresolved issues
- Contribute to process improvement initiatives
- Maintain high customer satisfaction scores
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to thrive in fast-paced environments
- Basic technical troubleshooting knowledge
- Excellent problem-solving abilities
- Availability for occasional weekend/evening shifts