Job Description
Join our award-winning customer experience team as a Customer Support Trainee with flexible scheduling options! NexTech Solutions is seeking empathetic communicators to deliver exceptional service while enjoying work-life balance through customizable hours. This paid training program equips you with industry-leading skills for a sustainable career in tech support.
Why Choose NexTech?
- Competitive hourly rates with performance-based incentives
- 100% paid training and certification programs
- Health/dental benefits for part-time employees
- Clear pathways to senior roles and management
- Modern remote/hybrid work options post-training
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction ratings
- Troubleshoot technical issues using CRM systems and knowledge base tools
- Document interactions accurately in Salesforce and Zendesk platforms
- Collaborate with Tier 2 engineers for complex escalations
- Maintain product knowledge through weekly training modules
- Support cross-functional projects during low-volume periods
- Adhere to SLAs while maintaining personalized service approach
Qualifications
- High school diploma or equivalent; college degree preferred
- 18+ years old with reliable transportation
- Proficient in Microsoft Office and basic troubleshooting
- Excellent verbal/written communication in English
- Flexible availability including evenings/weekends
- Ability to type 40+ WPM with 95% accuracy
- No prior experience required - training provided