Job Description
Join Delta Solutions Group as a Customer Support Trainee in Baton Rouge and launch your career with unmatched flexibility! We're seeking empathetic individuals to provide exceptional customer service through multiple channels while enjoying customizable work schedules. Our comprehensive training program equips you with the tools to resolve inquiries, troubleshoot technical issues, and build lasting client relationships—all while maintaining work-life balance. Enjoy competitive pay, growth opportunities, and a supportive team environment.
What We Offer:
- Flexible scheduling options (day/evening/weekend shifts)
- Paid training and certification programs
- Health benefits for part-time employees
- Clear advancement pathways to senior roles
- Remote work options after initial training
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Troubleshoot technical issues using knowledge base and diagnostic tools
- Document interactions accurately in CRM systems
- Collaborate with team to resolve complex customer escalations
- Continuously refine communication skills through coaching sessions
- Participate in ongoing product training and certification
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Proficient with Microsoft Office and CRM platforms
- Excellent verbal/written communication skills
- Strong problem-solving and critical thinking abilities
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Basic technical troubleshooting aptitude