Job Description
Join our award-winning team as a Customer Support Trainee at Apex Global Solutions – Tulsa's premier tech support provider. We're seeking motivated individuals to launch their careers in customer service with industry-leading training and exceptional compensation. No experience required – we invest in talent! Enjoy flexible schedules, comprehensive benefits, and rapid advancement opportunities. Apply today to start your journey toward a high-paying career in tech support!
Responsibilities
- Master company products/services through immersive training programs
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions using CRM systems with precision
- Collaborate with senior agents to troubleshoot complex issues
- Contribute to process improvement initiatives
- Maintain 95% customer satisfaction metrics
- Participate in weekly performance review sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional written and verbal communication skills
- Proficiency in Microsoft Office Suite
- Ability to thrive in fast-paced environments
- Strong problem-solving aptitude
- Customer-centric mindset with empathy
- Willingness to work flexible schedules (including weekends)
- Basic typing speed of 35+ WPM