Job Description
Join our award-winning customer support team in Chicago! We're seeking motivated Customer Support Trainees ready to launch their careers with industry-leading training and a $2,500 sign-on bonus. As a trainee, you'll gain hands-on experience with cutting-edge SaaS platforms while helping clients resolve technical challenges. Our comprehensive 12-week program includes mentorship from senior specialists, performance-based incentives, and clear pathways to advancement. Enjoy a collaborative environment with flexible scheduling options and comprehensive benefits including health insurance and 401K matching. Apply now to start your journey with one of Chicago's fastest-growing tech companies!
Responsibilities
- Master company products through immersive training modules and shadowing sessions
- Resolve client inquiries via phone, email, and live chat with first-contact resolution rates above 85%
- Document cases accurately in CRM systems while maintaining quality metrics
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvement initiatives based on client feedback analysis
- Support special projects including beta testing for new features
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or technical support experience
- Exceptional written and verbal communication skills
- Proficiency with Microsoft Office Suite and basic troubleshooting tools
- Ability to work flexible shifts including evenings/weekends as needed
- Strong problem-solving aptitude with attention to detail
- Valid authorization to work in the United States