Job Description
Join our award-winning customer support team in Portland as a Trainee! We're seeking passionate individuals to kickstart their careers in tech support. No prior experience required – we provide comprehensive training on industry-leading platforms. Enjoy competitive pay, growth opportunities, and a vibrant downtown workspace. Apply today and become part of our customer-centric culture!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Master internal CRM and ticketing systems
- Document interactions accurately in company databases
- Collaborate with senior agents to resolve complex issues
- Participate in weekly training sessions and skill workshops
- Identify process improvement opportunities
- Uphold company SLAs and quality standards
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Basic computer proficiency and typing speed (40+ WPM)
- Customer service mindset with empathy and patience
- Ability to learn technical systems quickly
- Reliable internet connection for remote work
- Available for flexible scheduling including weekends
- Must pass background check