Job Description
Launch Your Career in Customer Support Starting Tomorrow!
Are you a motivated individual looking for an entry-level opportunity in Memphis? Apex Support Systems is currently hiring Customer Support Trainees to join our high-performing team. We provide comprehensive training and mentorship to help you grow into a successful Customer Success Specialist.
Don't let a lack of experience hold you back. We value attitude and aptitude over past résumés. If you have a passion for helping people and a drive to succeed, we want to hear from you today.
Responsibilities
- Learn the Ropes: Complete our intensive 2-week training program to master our products and customer service protocols.
- Handle Inquiries: Assist customers via email, live chat, and phone with product questions and technical support.
- Problem Solving: Identify customer issues and troubleshoot solutions efficiently to ensure satisfaction.
- Document Interactions: Log all customer interactions and resolutions accurately into our CRM system.
- Team Collaboration: Work closely with senior support agents to learn best practices and improve service standards.
- Stay Updated: Keep abreast of product updates and industry trends to provide accurate information.
Qualifications
- Education: High school diploma or equivalent required.
- Experience: No prior customer support experience needed; we train you!
- Communication: Excellent written and verbal communication skills in English.
- Computer Skills: Basic proficiency with computers and the ability to learn new software quickly.
- Availability: Must be available to start immediately and work full-time hours.
- Attitude: A positive, patient, and empathetic demeanor is essential.