Job Description
Join our award-winning support team and launch your career in customer service! We're urgently seeking motivated individuals for our Customer Support Trainee program in Louisville, KY. No prior experience needed – we provide comprehensive training to help you succeed. Enjoy competitive pay, growth opportunities, and a supportive team environment. Apply today and start making a difference!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions in CRM systems with precision
- Collaborate with senior agents to resolve complex cases
- Meet performance metrics for response time and resolution
- Contribute to process improvement initiatives
- Maintain positive brand image through exceptional service
Qualifications
- High school diploma or equivalent (college preferred)
- Strong communication and problem-solving skills
- Ability to type 35+ WPM with accuracy
- Basic computer proficiency and internet navigation
- Patience and empathy in customer interactions
- Willingness to learn new technologies and processes
- Reliable transportation to downtown Louisville office
- Positive attitude with team-oriented mindset