Job Description
Join Alaska Tech Solutions as a Customer Support Trainee and kickstart your career in tech! We're seeking motivated individuals with a passion for helping others. Our comprehensive paid training program equips you with industry-leading skills to deliver exceptional customer experiences. Enjoy competitive pay, benefits, and clear growth pathways into specialist or leadership roles. Work in a collaborative, fast-paced environment where your contributions matter. No prior experience required – we invest in your success!
Responsibilities
- Master product knowledge and troubleshooting techniques through our structured training program
- Provide responsive, empathetic support via phone, email, and chat channels
- Document customer interactions and resolve issues efficiently using our CRM system
- Collaborate with senior team members to refine support processes
- Meet performance metrics for resolution times and customer satisfaction
- Participate in continuous learning sessions to expand technical expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency with willingness to learn new software
- Ability to work flexible hours including weekends if required
- Customer service experience (internships/volunteer work acceptable)
- Must pass background check and pre-employment assessment