Job Description
Join our dynamic team as a Customer Support Trainee in Buffalo, NY! We're seeking passionate individuals to deliver exceptional customer experiences while building foundational skills in tech support. This comprehensive training program combines hands-on learning with mentorship from industry experts. Perfect for career changers and recent graduates looking to launch a rewarding career in customer success.
Our 12-week intensive training covers product knowledge, troubleshooting techniques, and communication strategies. Upon completion, you'll transition to a full-time role with competitive benefits including health insurance, 401(k) matching, and professional development opportunities.
Responsibilities
- Master product knowledge through structured training modules
- Resolve customer inquiries via phone, email, and chat support
- Document cases accurately in CRM systems
- Collaborate with senior team members to resolve complex issues
- Identify trends in customer feedback for product improvement
- Participate in weekly coaching sessions and performance reviews
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Exceptional communication and active listening skills
- Basic computer literacy with ability to learn new software quickly
- Patience and problem-solving aptitude
- Positive attitude with customer-first mindset
- Ability to work flexible hours including evenings/weekends