Job Description
Join our award-winning customer support team in Wichita and kickstart your career in tech! We're seeking motivated individuals passionate about helping others succeed. As a Customer Support Trainee, you'll receive comprehensive training on our cutting-edge products while developing critical communication and problem-solving skills. Enjoy a collaborative environment with mentorship programs, clear career progression paths, and competitive benefits including health insurance and 401(k) matching. Our Wichita hub offers modern facilities, flexible work options, and a culture that celebrates innovation and employee growth.
Responsibilities
- Master product knowledge through immersive training programs
- Resolve customer inquiries via phone, email, and chat channels
- Document support cases accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Identify and escalate product improvement opportunities
- Maintain customer satisfaction metrics above 95%
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic proficiency with Microsoft Office and web applications
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and patience
- Ability to work flexible hours including evenings/weekends
- Previous customer service experience a plus
- Passion for technology and continuous learning
- Must pass background check and drug screening