Job Description
Join our award-winning customer experience team as a Customer Support Trainee in Plano, TX! We're seeking passionate individuals ready to launch their careers in tech support with comprehensive training and growth opportunities. At InnovateTech Solutions, we empower our team with cutting-edge tools and a collaborative culture where your voice matters. This is your chance to master industry-leading CRM systems, develop problem-solving expertise, and become a trusted advocate for our global client base.
Why You'll Love Working Here: Competitive benefits package, mentorship program with industry veterans, quarterly team-building events, and clear career progression paths to senior support roles.
Responsibilities
- Master company products/services through immersive onboarding and shadowing programs
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document support cases accurately in Salesforce CRM while maintaining SLA compliance
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify process improvement opportunities and contribute to knowledge base articles
- Participate in weekly skill-building workshops and performance reviews
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or tech support experience
- Exceptional written and verbal communication skills
- Proficiency in Microsoft Office Suite and basic troubleshooting abilities
- Strong problem-solving mindset with attention to detail
- Ability to thrive in fast-paced, team-oriented environments
- Must pass background check and drug screening