Job Description
Join our award-winning customer support team in Jersey City, NJ! We're seeking passionate individuals to kickstart their careers in customer service through our comprehensive 12-week training program. As a Customer Support Trainee, you'll gain hands-on experience with industry-leading CRM tools, develop advanced communication skills, and build a foundation for career advancement. Our modern downtown office offers collaborative workspaces, mentorship opportunities, and competitive benefits including health insurance, paid time off, and professional development stipends.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Master company products and services through structured training modules
- Document customer interactions and resolutions in CRM systems
- Collaborate with senior support specialists to resolve complex issues
- Meet performance metrics including response times and satisfaction scores
- Participate in continuous improvement initiatives for support processes
- Contribute to team knowledge base with solution documentation
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency in Microsoft Office and willingness to learn new software
- Customer-focused mindset with empathy and patience
- Ability to work flexible shifts including evenings/weekends
- Authorized to work in the United States
- No prior experience required—training provided