Job Description
Join Tampa's premier tech firm as a Customer Support Trainee with industry-leading compensation! We're seeking motivated individuals to launch high-impact careers in our elite support division. Enjoy comprehensive training, mentorship from senior specialists, and a clear path to senior roles with up to 30% annual growth potential. Our Tampa Bay headquarters offers modern facilities, flexible schedules, and performance bonuses.
What We Offer:
- Competitive starting salary with uncapped commission potential
- 6-month intensive training program with certification
- Comprehensive health/dental/vision benefits
- Professional development stipend
- Hybrid work model (3 days remote/2 days in-office)
Responsibilities
- Master proprietary support systems through hands-on training modules
- Resolve complex technical issues across SaaS, hardware, and cloud platforms
- Document cases in CRM with 99% accuracy for compliance
- Collaborate with engineering teams to escalate critical bugs
- Maintain 95%+ customer satisfaction metrics
- Contribute to knowledge base articles and training materials
- Participate in quarterly innovation sprints
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service or tech support experience
- Proficiency in Zendesk, Salesforce, or similar platforms
- Exceptional written and verbal communication skills
- Ability to troubleshoot Windows/macOS/Linux environments
- Basic scripting knowledge (Python/Shell/Bash)
- CompTIA A+ or equivalent certification a plus