Job Description
Launch your customer service career with flexible scheduling! SupportPro Solutions is seeking enthusiastic Customer Support Trainees in Chicago to join our award-winning team. This role offers paid training, remote/hybrid options, and growth opportunities into specialized support roles. Perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive benefits including health insurance and professional development stipends.
Responsibilities
- Master product knowledge through comprehensive paid training program
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Meet performance metrics for resolution time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong communication and problem-solving skills
- Ability to work independently with minimal supervision
- Comfortable with flexible scheduling (evening/weekend availability)
- Basic computer proficiency and typing speed (30+ WPM)
- Customer service experience preferred but not required