Job Description
Join our award-winning customer success team as a Customer Support Trainee in Raleigh! We're seeking passionate individuals to launch their careers in tech support with comprehensive training and growth opportunities. At Nexus Solutions, you'll work with cutting-edge products while developing exceptional communication skills in a collaborative, fast-paced environment. Our 90-day mentorship program ensures you're equipped to deliver world-class service from day one.
Responsibilities
- Provide responsive customer support via phone, email, and chat
- Master product knowledge through structured training modules
- Document customer interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex issues
- Identify and escalate product improvement opportunities
- Meet monthly performance metrics for response time and resolution
- Contribute to knowledge base articles and FAQs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Basic computer proficiency with MS Office suite
- Customer service mindset and problem-solving aptitude
- Ability to work flexible hours including weekends
- Quick learner with adaptability to new technologies
- Valid North Carolina driver's license (required for occasional on-site support)
- Passion for helping others and tech enthusiasm