Job Description
Join our award-winning support team as a Customer Support Trainee in Toledo, OH! We're seeking passionate individuals to deliver exceptional customer experiences while developing technical expertise. This 12-week paid training program combines hands-on mentorship with structured learning to launch your career in customer success. Enjoy competitive benefits, career advancement opportunities, and a collaborative environment that values growth and innovation.
Responsibilities
- Provide prompt, empathetic support via phone, email, and chat channels
- Master company products/services through immersive training modules
- Document interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex inquiries
- Identify process improvement opportunities
- Meet/exceed performance metrics (response times, satisfaction scores)
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong communication and active listening skills
- Ability to thrive in fast-paced environments
- Basic computer proficiency with willingness to learn new tools
- Problem-solving mindset with attention to detail
- Positive attitude and resilience under pressure
- Must be authorized to work in the US