Job Description
Join our award-winning team as a Customer Support Trainee in Charlotte, NC! We're seeking motivated individuals to launch their careers in tech with our comprehensive paid training program. No experience required – we'll equip you with industry-leading skills in troubleshooting, CRM systems, and customer relationship management. Enjoy competitive pay, benefits, and a clear career path to senior support roles. Work in our modern downtown office with flexible schedules and growth opportunities. Apply today and transform your passion for helping others into a thriving career!
Responsibilities
- Master our product ecosystem through immersive paid training modules
- Resolve customer inquiries via phone, chat, and email with empathy and efficiency
- Document cases accurately in Zendesk and maintain detailed knowledge base articles
- Collaborate with senior agents to escalate complex technical issues
- Contribute to process improvement initiatives for support workflows
- Meet key performance metrics (CSAT, resolution time) during and post-training
- Participate in monthly skill-building workshops and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency in Microsoft Office Suite and quick tech aptitude
- Ability to thrive in fast-paced, team-oriented environments
- Must pass background check and drug screening
- Reliable transportation to our Charlotte headquarters
- Previous customer service experience is a plus but not required