Job Description
Join our award-winning customer support team and start your career tomorrow! At Omaha Solutions Group, we're seeking passionate individuals ready to launch in fast-paced tech support roles. No prior experience needed—just a drive to learn and grow with Omaha's top employer. Enjoy comprehensive paid training, flexible schedules, and clear advancement pathways. Benefit from our collaborative culture, competitive compensation, and opportunities to specialize in tech, retail, or SaaS support.
Responsibilities
- Master product knowledge and troubleshooting techniques through paid training
- Resolve customer inquiries via phone, chat, and email with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with senior agents to resolve escalated issues
- Contribute to process improvement initiatives
- Meet daily performance metrics including CSAT and resolution rates
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and adaptability
- Proficiency with basic computer applications
- Customer service mindset with patience and resilience
- Ability to work flexible shifts including evenings/weekends
- Must pass background check and drug screening