Job Description
Join Nexus Solutions' award-winning customer experience team as a Customer Support Trainee! We're seeking motivated individuals to launch their careers in customer service with comprehensive paid training and growth opportunities. As part of our Kansas City-based team, you'll develop essential skills in communication, problem-solving, and client relationship management while supporting our diverse portfolio of tech clients. Enjoy competitive benefits, flexible scheduling options, and a supportive culture that values professional development. No prior experience required – we provide all training!
Responsibilities
- Master company products/services through structured onboarding modules
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with senior agents on complex cases
- Meet/exceed performance metrics for resolution times and satisfaction
- Contribute to process improvement initiatives
- Participate in ongoing skills development workshops
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office and web-based tools
- Ability to work flexible hours including weekends
- Customer service mindset with empathy and patience
- Basic typing speed (30+ WPM)
- Passion for continuous learning and self-improvement