Job Description
Join our award-winning customer support team at Pacific Tech Solutions and kickstart your career in Honolulu's thriving tech scene! We're seeking passionate Customer Support Trainees to provide exceptional service to our global clientele. As a trainee, you'll receive comprehensive training in our cutting-edge systems and industry best practices, with clear pathways to advancement into specialized roles. Enjoy competitive compensation, flexible scheduling options, and a supportive work environment that values your growth.
Why Join Us?
• Industry-leading onboarding program with mentorship
• Health benefits and retirement plan eligibility
• Collaborative culture with regular team-building events
• Professional development stipend annually
Responsibilities
- Deliver outstanding customer support via phone, email, and chat channels
- Master company products and troubleshooting procedures through structured training
- Document customer interactions accurately in CRM systems
- Collaborate with senior agents to resolve complex technical issues
- Identify process improvements and share feedback with the team
- Meet key performance metrics for response time and resolution rate
- Participate in weekly skill-building workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office and basic tech troubleshooting
- Customer service experience (internships, part-time, or volunteer roles acceptable)
- Ability to work flexible hours including weekends
- Valid work authorization for the United States
- Must pass background check and drug screening